9 900,00 zł
Duration: 30h
Description
Sometimes, solving a problem requires the involvement of an ERP consultant, a developer, and a system maintenance specialist. However, we believe your employees shouldn't waste time coordinating with multiple experts. That's why we've developed a unique package-based billing model that minimizes the involvement of your team. One service unit equals 30 minutes of our team's work – during which we determine the fastest and most effective way to solve your issue. Just report the problem – we'll take care of the rest.
Benefits of NMI ERP's Service Support:
- You'll receive dedicated support from our technicians and business process specialists;
- You'll benefit from fast response times guaranteed by contract;
- You'll stay up to date with the latest system updates and features;
- You'll be confident that the service provided is of the highest quality;
- You'll be able to plan your budget with fixed costs throughout the agreement;
- You'll save money by purchasing service packages in bulk.
How quickly will we resolve your issue?
We categorize issues based on a three-level priority system:
- Priority I – CRITICAL → Response time: 4h, Resolution time: 8h
- Priority II – MAJOR → Response time: 16h, Resolution time: 24h
- Priority III – LOW → Response time: 24h, Resolution time: 48h
Don't wait – order your service package today. It's the best way to ensure the efficiency and security of your ERP system!
