Professional image of the company
Do you provide extensive maintenance services? Then you surely realise that this is a sensitive area on which your company’s image and customer satisfaction rely on.
Traditional paper-based workflow and classic records of service and warranty contracts make service delivery times drastically long. Deprived of the current information on the status of the order customers quickly become impatient and complaints increase.
The solution is an ERP system that will bring together all the data conveniently and automatize some of the processes. What’s more, it will automatically generate notifications to customers and allow you to manage service prices and contracts.
Investing in a service software programme therefore allows you to carry out tasks efficiently for your employees, but above all to offer the level of service your customers expect. This increased satisfaction on both sides and, consequently, improves the image and revenue of your company.
Perfect call handling means fewer dissatisfied customers
Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics NAV) enables full control of order handling, cost monitoring and profitability control of service contracts. It significantly reduces the time it takes to complete a service, allow its status to be tracked and generates electronic notifications to customers.
All this significantly reduces the number of complaints and grievances, thus dissatisfied customers. Check out what our client says about the implementation of this solution!
“In the case of my company, the implementation of ERP 365 Business Central was a profitable investment in its image.