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Service Packages

60 Service Packages

One request, one team, a quick solution.

Resolving issues in an ERP system often requires the cooperation of several specialists – an ERP consultant, a programmer, and a system maintenance specialist. At NMI ERP, we believe that your employees should not waste time coordinating the work of multiple individuals. That is why we have created a simple and effective model of package-based service support, which minimizes the client’s team involvement.

One package includes 30 minutes of our team’s work, where they independently analyze the request, select appropriate specialists, and quickly lead to an effective solution. One request is all it takes – we handle the rest.

Scope of the Service Package

Benefits of Service Support with NMI ERP

Price
PLN 20,000.00

Fast response time for requests, guaranteed by contract terms

Assurance of the highest quality of services provided

Individual care from experienced service technicians and business process specialists

Constant access to information about new features, updates, and changes in the ERP system

Cost predictability – fixed prices throughout the contract period

Real savings when choosing service packages instead of individual requests

We react instantly

How quickly we resolve requests

Service requests are categorized according to a three-tier priority scale

Priority I – Critical

  • Response time: up to 4 hours
  • Solution delivery time: up to 8 hours

Priority II – Serious

  • Response time: up to 16 hours
  • Solution delivery time: up to 24 hours

Priority III – Low

  • Response time: up to 24 hours
  • Solution delivery time: up to 48 hours
In Conclusion

Summary

NMI ERP’s package-based service support is a convenient and secure solution that ensures the continuity of your ERP system, quick response to issues, and full control over support costs. It is the best way to relieve your team and guarantee system efficiency and security.

Do not delay – choose an NMI ERP service package and gain professional support whenever you need it.

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