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Service Packages

20 Service Package Bundle

One request. One team. One package.

In practice, resolving issues within an ERP system often requires the involvement of an ERP consultant, a developer, and a system maintenance specialist. At NMI ERP, we believe your employees should not waste time coordinating the work of multiple specialists. That’s why we have created a simple and effective service model based on packages.

One package represents 30 minutes of our team’s work, where they independently select the appropriate specialists and resolve the reported issue as quickly and effectively as possible. Just one request is enough – we handle the rest.

Scope of the Service Package

Benefits of Service Support with NMI ERP

Price
8,000.00 zł

Guaranteed fast response and resolution times for requests, as defined in the agreement

Constant access to information about new features, updates, and changes in the ERP system

Individual care from experienced service technicians and business process specialists

Assurance of the highest quality of services provided

Real savings when choosing service packages

Cost predictability due to fixed rates throughout the contract period

We react instantly

How quickly we resolve requests

Service requests are categorized according to a three-tier priority scale

Priority I – Critical

  • Response time: up to 4 hours
  • Solution delivery time: up to 8 hours

Priority II – Serious

  • Response time: up to 16 hours
  • Solution delivery time: up to 24 hours

Priority III – Low

  • Response time: up to 24 hours
  • Solution delivery time: up to 48 hours
In Conclusion

Summary

NMI ERP’s packaged service support is a convenient and secure way to ensure the continuity of your ERP system’s operations. It minimizes client team involvement, accelerates problem resolution, and allows full control over support costs.

Don’t wait – choose an NMI ERP service package and ensure your ERP system’s efficiency, security, and professional support.

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